Orders and delivery
Find guidance about checkout, dispatch and delivery updates.
Help centre
Helpful answers, without the runaround.
Quick answers to common questions about ordering and shopping with us.
Products and care
Use product details and approved guidance to shop with more confidence.
Returns and support
Understand the support route when an order needs attention.
These answers cover common questions about shopping with lovevibz.co.uk. Product, delivery and payment details shown during checkout remain the most current for a specific order.
How do I know an order was received?
An order acknowledgement is normally sent to the email address entered at checkout. Check spam or junk folders and confirm that the address was typed correctly.
Can I change or cancel an order?
Contact us as soon as possible. Changes cannot be guaranteed once payment, preparation or dispatch has begun.
How can I track delivery?
Tracking details are provided when the selected service supports them. See the Delivery Information page for more guidance.
What will appear on the parcel?
Packaging and label details are explained on the Packaging & Privacy page. We avoid unnecessary product descriptions on the outside of the parcel.
Which payment methods are accepted?
The methods currently available for the order appear at checkout. A provider may carry out its own authorisation or eligibility checks.
How do returns work?
Read the Returns & Refunds page and contact us before posting anything. Some sealed personal products have hygiene restrictions after opening.
What should I do if an item is faulty?
Stop using it when continued use could cause damage or a safety concern, retain the item and packaging, and contact us with the order details.
How do I contact support?
Use the Contact Us page and include the order number for order-specific questions.