Orders and payment
Review the conditions covering checkout, payment, acceptance and order communication.
Store terms
Clear terms for confident shopping.
The important conditions that apply when you browse, place an order and use this website, presented in a clearer and more readable format.
Products and website use
Understand the information that applies to product content, availability and responsible site use.
Support and responsibilities
Find the published routes for questions, changes, returns and other customer support matters.
Terms & Conditions
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Payment failures, incomplete checkouts and order recovery
Your order is not accepted until payment has been successfully authorised or otherwise confirmed by the relevant payment provider and we have confirmed acceptance of the order. If a card or other payment method is declined, required authentication is not completed, or a third-party payment provider does not confirm payment, the order may remain pending, fail or be cancelled.
Where available, we may keep the basket or unpaid order available for a limited period and provide a secure way to resume checkout or retry payment, including choosing another payment method available to you. Products, prices, delivery options, taxes and promotions are rechecked when you return and are not guaranteed until the order is accepted.
Payments offered by third-party providers are also subject to that provider’s eligibility, approval and terms. If payment continues to be declined, you may need to contact your card issuer or payment provider, or contact our customer-service team for help. We will never ask you to send full card details by email.
We may cancel an unpaid or incomplete order after a reasonable period. Information about recovery communications and the personal data used for them is set out in our Privacy Policy. Nothing in this section affects your statutory consumer rights.
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